Microsoft drives innovation across various business functions through its range of Dynamics 365 applications. It facilitates transformation in unprecedented ways which organizations can seamlessly enjoy fostering innovation and drive business growth.
In Microsoft’s endeavor to make the applications more powerful, they have announced 2024 release wave 1 for Microsoft Dynamics 365 and Power Platform.
The first release wave in 2024 offers a range of new capabilities to pave the way for digital transformation for organizations.
New Microsoft Copilot (Generative AI) capabilities are introduced across Dynamics 365 and Microsoft Power Platform. These capabilities help business with AI-based insights, natural language processing, and simplify time-consuming tasks.
At the core of the new update is the empowerment of employees, enhancement of business processes, and improved customer engagement. It also includes breaking data silos, bringing innovation to app development and automation, and improving AI capabilities.
Let us look at how these new updates will impact various Dynamics 365 applications.
Microsoft Dynamics 365 Sales
Dynamics 365 Sales is an intelligent sales automation solution that accelerates sales through a detailed understanding of customers and the effective utilization of data and intelligence.
The new update focuses on strengthening sales by providing proper customer information, executing sales deals with AI-powered insights, and improving efficiency.
Additionally, it offers organizations the opportunity for empowerment through open configurability and expanded generative AI capabilities.
Microsoft Copilot for Sales
Microsoft Copilot for Sales offers innovative generative AI capabilities that allow sales department to use assist sales agents on the go from within Microsoft Teams and Outlook.
Microsoft Dynamics 365 Customer Service
The Copilot feature in Dynamics 365 Customer Service provides a platform for service agents to deliver exceptional experiences to customers with advanced capabilities. The new update focuses on improvements to the voice channel and unified routing accuracy. This enhancement enables agents to deliver better service through modern communication channels and ensures that customers are connected to the right agents.
Microsoft Dynamics 365 Field Service
Dynamics Field Service is designed to empower field service operations of organizations. It provides capabilities to efficiently manage service requests, schedule resources, and execute field operations.
The new update focuses on field service with generative AI that helps field service organizations to deliver new experiences to customers, enable Microsoft 365 integrations, manage vendors, and the integration of Microsoft Dynamics 365 Finance and Operations.
Microsoft Dynamics 365 Finance
Dynamics 365 Finance provides organizations with the ability to manage their finances efficiently and effectively with finance automation, intelligence, and advanced analytics.
However, the new update focuses on enhancing planning and analytics, helping organizations to create a new dimension to their finance process with AI guided rules and experiences. It also aims to increase automation in bank reconciliation process and tax calculation, expand demographic reach, and increase scalability.
Microsoft Dynamics 365 Supply Chain Management
This supply chain ERP Solution provides comprehensive visibility into an organization’s supply chain operations, enhancing customer experiences and satisfaction. The new generative AI (copilot) capability empowers organizations to enhance user experiences with forecast processes and streamlining warehouse operations for greater efficiency.
Microsoft Dynamics 365 Project Operations
Dynamics Project Operations app is designed to streamline various processes linked with projects including project planning, invoicing, project delivery, transactions, and more. The Copilot feature aims to improve core functionalities such as the support for discounts, enhanced resource reconciliation, project approvals, contract management, and handling larger projects and invoices at a larger scale.
Microsoft Dynamics 365 Human Resources
Microsoft’s Human Resource Management solution simplifies the employee experience and HR processes and makes recruiting easier. The new Copilot feature aims to enhance employee experiences in organizations of all sizes and types worldwide.
Microsoft Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce is a powerful omnichannel retail solution that helps retail businesses improve their retail experiences. The new update aims to improve B2B buying experiences with new features and a customized order management solution for buyers.
Microsoft Dynamics 365 Business Central
Business Central is a comprehensive business management solution that streamlines business operations with enhanced features. The copilot capability is aimed at improving analytics and reporting, project, and financial management, and optimizing workflow automation. At the same time, Microsoft has improved data security features and compliance.
Microsoft Dynamics 365 Customer Insights
Data is the foundation for insightful analysis and smart actions. The latest update focuses on simplifying management of data. Generative AI enables quick analysis and access to analytics services. With AI-powered insights, organizations can make informed decisions that drive growth and efficiency.
Microsoft Dynamics 365 Customer Insights – Journeys
Generative AI (Copilot) brings revolution to how marketing departments work. The new update empowers the marketing team to create and deliver marketing experiences with a deeper customer understanding. They can create new experiences quickly, reach customers, and optimize results. The new release also strengthens the relationship between sales and marketing to achieve better business outcomes.
Microsoft Power Platform
Microsoft Power Platform is a preferred choice of organizations for developing enterprise-wide apps and automations. Copilot in Microsoft Platform empowers organizations to rapidly create mobile applications and automations, and analytics via natural language interactions.
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FAQs:
What is Microsoft Copilot?
Microsoft Copilot is an AI-powered tool that helps organizations enhance user productivity. It provides real-time intelligence that helps improve user creativity, efficiency, and skills.
What is the 2024 release wave 1 plan for Dynamics 365?
Release wave 1 plans for D365 includes a compilation of new capabilities to be released between April 2024 and September 2024.
What is the new release Wave 1 for Microsoft Power Platform?
Copilot capability in Microsoft Power Platform accelerates app development with natural language interaction, supports the creation of intelligent websites, and facilitate the creation of automation.
Where can I get expert consultation on Microsoft Dynamics solutions and Microsoft Power Platform?
You can get expert consultation on Microsoft Dynamics solutions and Microsoft Power Platform from different sources such as Microsoft’s website, Microsoft Certified Partners, Microsoft consultants, and online communities and forums.