Today’s consumers want things done at their convenience, especially when shopping for products and searching for information or resources online.
As customers are the cornerstone of business success, customer engagement is more important than ever. Organizations that want to succeed must take a proactive approach to attracting and engaging customers.
The topic of strengthening customer engagement is relevant, especially in the digital age when customers seek better ways to interact with business.
One efficient way for organizations to build and maintain relationships and increase engagement with customers is through customer portals.
You might be wondering what a customer portal is.
What is a customer portal?
A customer portal is a platform or software that allows customers to maintain and manage their relationship with a company. Through the portal, customers can log in to access company data, resources, products, and services, and fix issues.
This eliminates the need for customers to spend time traversing your website to find products or information or contact customer support to resolve issues.
In the simplest terms, customer portals provide a solution for your company to interact effectively with customers and improve their experience.
Enhance Customer Engagement with LITS Customer Portal
LITS Customer Portal provides a comprehensive solution to optimize customer engagement. It offers customers a smart and quick way to connect with your business, allowing them to check order statuses, search for product updates and news, view account information, and resolve any issues straightforwardly.
The portal integrates features of the industry-leading Microsoft ERP, Dynamics 365 Finance and Operations.
Highlights of the LITS Customer portal
- Provides customers a single point of access to company information, products, or services.
- Customers can place orders, view orders, and check order status
- Items/products connected with Microsoft Dynamics 365 Finance and Operations ERP
- Seamless integration with existing systems, Dynamics 365 ERP, and Microsoft products.
- Customizable to meet specific business requirements
- Advanced analytics, reporting and security
Discover how LITS Customer Portal can help you optimize customer engagement
Increase customer satisfaction
LITS Customer Portal provides customers with seamless access to information and support, including company details, policies, news, product specifications, prices, availability, and other relevant details.
Customers do not need to navigate multiple pages, systems, or resources, or contact your support team to find what they are looking for in your business.
This type of self-service makes things easier for customers, increasing satisfaction and trust.
Personalized Engagement Using Insights
The solution understands each customer engagement and grab the details. By analyzing customer engagement data, you can gain valuable information about customer’s interests, pain points, and trends.
Using these insights or understandings, your sales, marketing, and customer service teams can personalize engagement with customers. This will leave a positive impression among customers, and they will visit you again and recommend your products or services to their friends or relatives.
Simplify Order Management
Customers can log in to the portal and place orders. They can also check the progress and status of their orders through the portal, whether the order is processed, pending, or delivered.
Gaining comprehensive visibility into their order status enhances customer satisfaction and fulfilment. This feature also reduces the need for customers to contact your customer service team for order status updates, making customers feel elated as a result.
View Account Information
Customers can check the financial transactions they have made with your organization, including sales, purchases, receipts, payments, and refunds. Since the portal is integrated with D365 Finance and Operations, it provides an accurate picture of the transactions through detailed reports.
In the end, customers will be happy with the smooth transactions with your business, resulting in increased customer satisfaction and enhanced engagement.
LITS Customer Portal provides transparency into the finance management process, helping you strengthen the customer’s relationship with your business.
Automated Communication
LITS Customer Portal keeps customers informed about their orders, statuses, and account activities through email notifications. From account registration to order placement, order confirmation, and successful delivery, customers will get email updates at various stages of their interactions.
Enhance business growth with an efficient customer portal from LITS SERVICES
The LITS portal is designed to be user-friendly and accessible 24/7 via mobiles, tablets, or computers. With customer-friendly features, you reduce the number of steps customers need to take to reach your business and get things done on their own seamlessly.
The integration syncs customer data with ERP (Dynamics 365 Finance and Operations), ensuring that it is utilized properly. As a result, customers receive prompt responses and service without any data inconsistencies and troubles. Also, it accelerates the delivery of services.
In addition, you benefit from world-class security for both your business and customer data. It offers advanced analytics, AI-powered financial features, automation, and reporting.
When you intend to increase sales and business growth, a customer portal like LITS Customer Portal is essential, as it helps streamline operations, enhance customer experience and engagement, and reduce support costs.
LITS SERVICES can help you deploy the portal within your business with necessary customization and integration. As a gateway to business success and improved customer engagement, LITS Customer portal is worth it for your business.
LITS Customer portal is available in Microsoft AppSource.
Connect with our professionals to learn more about the Microsoft ERP based customer portal.
FAQs:
What is the LITS Customer Portal?
The LITS Customer Portal is a comprehensive platform that allows customers to manage their relationship with your business. Integrated with Dynamics 365 Finance and Operations, it provides access to company information, products, and services, helping to optimize customer engagement.
How does the LITS Customer Portal enhance customer satisfaction?
The LITS Customer Portal offers seamless access to essential information and support, including order statuses, product updates, and account details. This self-service approach simplifies customer interactions, increasing satisfaction and trust.
Can customers place and track orders through the LITS Customer Portal?
Yes, customers can log in to the portal to place orders and check their progress, including processing, pending, and delivery statuses. This feature enhances customer satisfaction by providing comprehensive visibility into order management.
How does the portal personalize customer engagement?
By analyzing customer engagement data, the LITS Customer Portal provides valuable insights into customer interests, pain points, and trends. Your sales, marketing, and customer service teams can use these insights to personalize interactions, leaving a positive impression and encouraging repeat business.
What account information can customers view on the portal?
Customers can check their financial transactions with your organization, including sales, purchases, receipts, payments, and refunds. Integrated with Dynamics 365 Finance and Operations, the portal offers detailed reports, ensuring accurate and smooth transactions.
How does automated communication work in the LITS Customer Portal?
The portal keeps customers informed through email notifications at various stages of their interactions, from account registration to order placement and delivery. This automated communication ensures customers are always updated, enhancing their experience and engagement.